IMPORTANT: As of July 2, 2016, NYU Press will begin US distribution through Ingram Publisher Services (IPS). Beginning that day, all retail and wholesale customers must place orders directly with IPS and all returns must be sent to the IPS warehouse.
If you are a retail or wholesale customer, please click here to download the memo explaining all the details of the transition.
Book Orders and Customer Service
For book orders and customer service for all customers until July 2nd:
New York University Press
838 Broadway, 3rd Floor
New York, New York 10003
Telephone: 212.998.2546 or
Hours: Monday–Friday, 9:00 AM–5:00 PM EST/EDT
To facilitate your requests, please provide as much information as possible about your account and the books you are ordering. When possible, please include the following:
- Customer account number
- Purchase order number
- Phone and fax numbers
- ISBN, title, author, and quantity for each book being ordered
- Any special shipping instructions
In order for returns to be credited against open invoices with NYU, the books must be received to the Maple warehouse (address below) by Friday, July 1, 2016. Any returns which will arrive after that must be shipped to the Ingram warehouse. Credits for returns to the IPS warehouse (“IPS credits”) cannot be applied to past purchases from NYU. IPS credits can only be applied to purchases made after July 5, 2016 through Ingram.
For questions about the returns transition, please contact firstname.lastname@example.org.
If books will arrive by Friday, July 1, 2016, ship returns to the Maple warehouse:
NYU Press Returns
c/o Maple Press Distribution Center
Lebanon Distribution Center
704 Legionaire Drive
Fredricksburg, PA 17026
If books will arrive after Friday, July 1, 2016, ship returns to the IPS warehouse:
Ingram Publisher Services
Chambersburg, PA 17202
IPS’s return policy is available here.
No returns will be accepted at the Maple warehouse after July 1 and no credit will be issued. All returns after July 1 must be sent to the IPS warehouse and the ensuing credits can only be used towards purchases made through IPS.
Current Open Invoices with NYU
All open invoices with NYU should be paid as instructed on the original invoice(s) within the stated terms. If you have any questions concerning payment of these invoices, please e-mail email@example.com or call 212-992-9987. No returns credits can be accepted towards these invoices unless the returns are received in the Maple warehouse by July 1, 2016.
For example, if you bought an NYU Press title for $30 in June but returned it to Ingram’s warehouse in August, you will need to pay NYU $30 and you will have a future credit with Ingram for $30. You will not be able to apply credits from returns received after July 1 to NYU invoices.